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W. Edwards Deming was an engineer and management expert who’s writing and speaking formed the basis of the Quality or Total Quality Management movement. He worked with Japan after World War II and he acknowledged being one of the key people who led the transformation in the Japanese economy which led to their reputation for quality rather than cheap and inferior products. Many of his approaches to statistical process control, market research, the Plan-Do-Study-Act (PDSA) cycle, and organizational management are in use today throughout the world. He brought a systems approach to the study of processes and organizations that was later explored by Peter Senge and others. Continue reading